Showing posts with label LIC Exam IC-38 Chapterwise In English. Show all posts
Showing posts with label LIC Exam IC-38 Chapterwise In English. Show all posts

Tuesday, 20 August 2019

lic agent IC-38 exam set-20

 LIC IC-38 Online Mock Test for LIC agency Exam preparation according to IRDA syllabus # SET-20

CHAPTER 20 : GRIEVANCE REDRESSAL MECHANISM

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IC-38 Online Mock Test for LIC agency Exam preparation SET-20

Question-1

Which of the below will be the most appropriate option for a customer to lodge an insurance policy related complaint?
[A]. Police [B].Supreme Court
[C]. Insurance Ombudsman [D]. District Court

Question-2

Can a complaint be launched against a private insurer?
[A]. Complaints can be launched against public insurers only [B].Yes, complaint can be launched against private insurers
[C].Complaint can be launched against private insurers only in the Life Sector [D]. Complaint can be launched against private insurers only in the Non-Life Sector

Question-3

Which of the below statement is correct with regards to the territorial jurisdiction of the Insurance Ombudsman?
[A]. Insurance Ombudsman has National jurisdiction [B].Insurance Ombudsman has State jurisdiction
[C]. Insurance Ombudsman has District jurisdiction [D]. Insurance Ombudsman operates only within the specified territorial limits

Question-4

Expand the term IGMS.
[A]. Insurance General Management System [B].Indian General Management System
[C]. Integrated Grievance Management System [D]. Intelligent Grievance Management System

Question-5

How is the complaint to be launched with an insurance ombudsman?
[A]. The complaint is to be made in writing [B].The complaint is to be made orally over the phone
[C].The complaint is to be made orally in a face to face manner [D]. The complaint is to be made through newspaper advertisement

Question-6

Are there any fee / charges that need to be paid for lodging the complaint with the Ombudsman?
[A]. A fee of Rs 100 needs to be paid [B].No fee or charges need to be paid
[C]. 20% of the relief sought must be paid as fee [D]. 10% of the relief sought must be paid as fee

Question-7

What is the time limit for approaching an Insurance Ombudsman?
[A]. Within two years of rejection of the complaint by the insurer [B].Within three years of rejection of the complaint by the insurer
[C].Within one year of rejection of the complaint by the insurer [D]. Within one month of rejection of the complaint by the insurer

Question-8

Which of the below consumer grievance redressal agencies would handle consumer disputes amounting between Rs. 20 lakhs and Rs. 100 lakhs?
[A]. District Forum [B].State Commission
[C].National Commission [D]. Zilla Parishad

Question-9

Which among the following is not a pre-requisite for launching a complaint with the Ombudsman?
[A]. The complaint must be by an individual on a ‘Personal Lines’ insurance [B]. The complaint must be lodged within 1 year of the insurer rejecting the complaint
[C].Complainant has to approach a consumer forum prior to the Ombudsman [D]. The total relief sought must be within an amount of Rs.20 lakhs.

Question-10

Which among the following cannot form the basis for a valid consumer complaint?
[A]. Shopkeeper charging a price above the MRP for a product [B].Shopkeeper not advising the customer on the best product in a category
[C].Allergy warning not provided on a drug bottle [D]. Faulty products

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lic agent IC-38 exam set-19

 LIC IC-38 Online Mock Test for LIC agency Exam preparation according to IRDA syllabus # SET-19

CHAPTER 19 : CUSTOMER SERVICE

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IC-38 Online Mock Test for LIC agency Exam preparation SET-19

Question-1

_________ refers to the ability to perform the promised service dependably and accurately.
[A]. Reliability [B].Responsiveness
[C].Assurance [D]. Empathy

Question-2

___________ is reflected in the caring attitude and individualised attention provided to customers.
[A]. Assurance [B].Empathy
[C].Reliability [D]. Responsiveness

Question-3

___________ relate to one’s ability to interact effectively with other workers and customers, both at work and outside.
[A]. Hard skills [B].Soft skills
[C].Negotiating skills [D]. Questioning skills

Question-4

Which of the below elements promote trust?
[A]. Communication, assertiveness and being present [B].Politeness, affirmation and communication
[C].Attraction, communication and being present [D]. Affirmation, assertiveness and attraction

Question-5

____________ is not a tangible good.
[A]. House [B].Insurance
[C].Mobile Phone [D]. A pair of jeans

Question-6

Active listening involves:
[A]. Ethical behaviour helps in developing trust between the agent and the insurer [B].Giving an occasional nod and smile
[C].Providing feedback [D]. Paying attention to the speaker, giving an occasional nod and smile and providing feedback

Question-7

____________ is not an indicator of service quality.
[A]. Cleverness [B]. Reliability
[C].Empathy [D]. Responsiveness

Question-8

Select the correct statement:
[A]. Ethical behaviour is impossible while selling insurance [B]. Ethical behaviour is not necessary for insurance agents
[C].Ethical behaviour helps in developing trust between the agent and the insurer [D]. Ethical behaviour is expected from the top management only

Question-9

Which of the below tips are useful for making a good first impression?
[A]. Being on time always [B].Presenting yourself appropriately
[C].Being open, confident and positive [D]. All of the above

Question-10

In customer relationship the first impression is created:
[A]. By being confident [B].By being on time
[C].By showing interest [D]. By being on time, showing interest and being confident

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lic agent IC-38 exam set-18

 LIC IC-38 Online Mock Test for LIC agency Exam preparation according to IRDA syllabus # SET-18

CHAPTER 18 : LIFE INSURANCE SELLING PROCESS

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IC-38 Online Mock Test for LIC agency Exam preparation SET-18

Question-1

In insurance, need-gap analysis involves _____________.
[A]. Identifying the areas where the prospect needs insurance protection [B].Identifying people to work as insurance agents
[C]. Identifying how much assets a prospect has [D]. Identifying the poverty level of the prospects

Question-2

The key to successful closing lies in helping the prospect to say ________.
[A]. No [B].Don’t know
[C].Yes [D]. May be

Question-3

Cold Calling is ___________.
[A]. Meeting customers in winter [B].Meeting customers when they are suffering from cold
[C].Meeting people unannounced [D]. Meeting customer after fire was extinguished

Question-4

________ as a profession refers to the act of inducing a commercial transaction through inducing the purchase of a product or service, such act being carried out with the intent of earning remuneration.
[A]. Marketing [B].Selling
[C].Advertising [D]. Promotion

Question-5

Which of the below statement is correct?
[A]. Life insurance is sold, not bought [B].Life insurance is bought, not sold
[C].Selling [D]. None of the above

Question-6

While prospecting for selling insurance, approaching the members of a caste or community association will be classified under which category?
[A]. Immediate group [B]. Natural market
[C].Centres of influence [D]. References and introductions

Question-7

Which of the following is not part of sales process?
[A]. Prospecting [B].Sales interview
[C].Loss assessment [D]. Closing

Question-8

Which of the below statement is correct?
[A]. Selling is an art and not a science [B].Selling is a science and not an art
[C].Selling is neither an art or a science [D]. Selling is both an art and a science

Question-9

Identify the incorrect statement with regards to a ‘qualified’ prospect.
[A]. A qualified prospect is one who can pay for insurance [B].A qualified prospect is one who can be approached on a favourable basis
[C].A qualified prospect is one who is academically well qualified to buy insurance [D]. A qualified prospect is one who can pass the company underwriting requirements

Question-10

Prospecting in an insurance sale is ___________.
[A]. Gathering the names of people who may be interested in insurance [B].Preparing a list of all the persons in the city
[C].Enlisting all the policyholders of the branch office [D]. Preparing list of all the agents in the neighbourhood

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lic agent IC-38 exam set-17

 LIC IC-38 Online Mock Test for LIC agency Exam preparation according to IRDA syllabus # SET-17

CHAPTER 17 : LIFE INSURANCE AGENCY AS A CAREER

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IC-38 Online Mock Test for LIC agency Exam preparation SET-16

Question-1

Direct marketing involves which of the below?
[A]. Telemarketing [B]. Insurance agents
[C]. Bancassurance [D]. All of the above

Question-2

As per Section 182 of the Indian Contract Act, _____ is a person employed to do any act for another or to represent another in dealing with a third person.
[A]. Principal Officer [B].Proxy
[C]. Mediator [D]. Agent

Question-3

IRDA has decided to implement guidelines on persistency from _______.
[A]. 1st July 2011 [B]. 1st July 2012
[C]. 1st July 2013 [D]. 1st July 2014

Question-4

An insurance broker represents _______.
[A]. Insurance company [B].Insured
[C].Association of insurance companies [D]. Community of people who have already taken insurance

Question-5

Before the composite licence could be renewed, the applicant needs to undergo renewal training of ________ from an approved institution.
[A]. 25 hours [B]. 50 hours
[C].35 hours [D]. 75 hours

Question-6

“Hurt not others with that which pains yourself”. This golden rule of ethics is given in the teaching of which religion?
[A]. Buddhism [B].Christianity
[C]. Hinduism [D]. Judaism

Question-7

An insurance agent is typically a representative of ______________.
[A]. Customer [B].Insurance company
[C].Government [D]. IRDA

Question-8

The license issued to the agent is valid for _________.
[A]. 50 hours [B].Two years
[C].Three years [D]. Five years

Question-9

Which of the below reflects Principle 2 of the Insurance Marketplace Standards Association (IMSA) principles?
[A]. To provide competent and customer-focused sales and service. [B].To engage in active and fair competition.
[C].To provide for fair and expeditious handling of customer complaints and disputes. [D]. To maintain a system of supervision and review that is reasonably designed to achieve compliance with these principles of ethical market conduct.

Question-10

When an applicant is seeking license for the first time, he / she is supposed to undergo ________of practical training (from an approved institution) in life insurance.
[A]. 25 hours [B].50 hours
[C].75 hours [D]. 100 hours

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LIC IC-38 EXAM in HINDI SET-30

 LIC IC-38 Online Mock Test for LIC agency Exam preparation according to IRDA syllabus in HINDI # SET-30 ...